Smart Chicago Collaborative and the City’s Technology Plan

Earlier this month, Chicago Chief Technology Officer John Tolva unveiled the city’s very first technology plan. The plan was a result of a year-long process of research, brainstorming, and thinking about how to make all of Chicago competitive in the new digital economy.

This plan is a comprehensive framework for growing Chicago’s technology sector , getting broadband connectivity for everyone, and  ensuring that Chicago remains a leader in open government data .

The plan also highlights the work that the civic technology community has been doing in Chicago. From the weekly OpenGov Hack Nights, the Smart Communities Program, and youth STEM programs; Chicago already enjoys a strong set of technology strengths and this plan will enable the city to advance even further.

Smart Chicago Collaborative is proud to have a key role in many of these initiatives and is dedicated to  implementing this plan. Here’s a look at our role in the plan and the aspects of our existing work in this context.

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More than 1,000 Photos of Public Computer Centers and Community Technology Centers Were Taken in the Connect Chicago Summer of Data

The Connect Chicago Summer of Data is almost over. 14 canvassers travelled the city to visit more than 200 Public Computer Centers and Community Technology Centers. They interviewed center staff, updated detail pages, and took many, many photos.

We outfitted each 2-person team with an iPad that allowed them to take high-quality photos of building exteriors, computer stations, and community rooms. The idea was that as people prepared to visit a public computer center, the more they knew about the place they were about to visit, the more confident they would be about it.

Ends up that the teams took hundreds of great photos. See them all here.

Northeast Senior Center

Here’s all of them, in a slideshow:

The Launch of Connect Chicago

Today we’re announcing the launch of Connect Chicago,  a loose network of more than 250 places in the city where internet and computer access, digital skills training, and online learning resources are available—for free.

By way of background, Connect Chicago is a part of the Public Computer Centers grant (award No. 17-42-B10553) received by the City of Chicago Department of Innovation and Technology (DoIT) under the Broadband Technology Opportunities Program. The Illinois Department of Commerce and Economic Opportunity has also awarded a grant to support this project. Smart Chicago administers many portions of this grant, including the Connect Chicago portion. We also administer funds for the City’s Sustainable Broadband Adoption grant.

All of our work at Smart Chicago under the BTOP grants is managed by Francesca Rodriquez, the Director of Technology Adoption and Digital Skills at DoIT. Here’s a graphic created by Francesca illustrating the great work across the City’s entire BTOP PCC grant:

Most of the locations in the Connect Chicago system have been serving the community for many, many years. Wi-fi and public computers have been available in the Chicago Public Library for more than a decade. Community technology centers— supported in part with programs like the State of Illinois’ Eliminate the Digital Divide Program (going back to 2001)— have been essential parts of neighborhoods for many years. Home-grown classes on social media and photo sharing have been taught in senior centers since the days of Friendster. This robust, caring, and rich environment is the basis for our work.

The campaign around this launch has a number of components:

  • A website at www.weconnectchicago.org, with a listing of all locations and a listing of training opportunities: http://weconnectchicago.org/learn/
  • A bus, rail, and kiosk advertising campaign announcing the network and directing people to the Web site and 311. This includes ads on all city-owned newsracks and many bus shelters. See the ad campaign here.
  • A new information pack for the city’s 311 service, which continues to be the front line support for residents looking to connect with technology resources. Connect Chicago is replacing the City’s Tech Locator tool, which has served as the main source of information for the 311 call center for the last few years
  • An admin tool based on Google Fusion Tables
  • A series of meetups for you and / or your staff to show you the website and other Connect Chicago resources and train you on how to maintain your own location detail pages
  • Press release, blog posts, and other media to carry the Connect Chicago message

White House US Ignite Event and What It Means for Chicago

Last month I attended the US Ignite launch event at the White House (see full video here), where a number of Obama administration officials made a series of announcements about programs around broadband policy. There are many entities, technologies, and programs that fit together to form a path toward United States leadership in superfast broadband, but it takes some digging and threading to hold it all in one hand. Here are some notes toward that, with a particular focus on how our work in Chicago can fit in to this important set of initiatives.

Leading by example and providing physical space for advanced broadband

Dr. John P. HoldrenDirector of the Office of Science and Technology Policy announced that the President has issued an Executive Order Accelerating Broadband Infrastructure Deployment. This makes public land available for the placement of broadband infrastructure. Marc Ganzi, Chairman of the Personal Communications Industry Associate later said that “getting access to government land has been close to impossible”. This policy sets forth a central process and clearing house for doing that. This applies to any and all Federally-owned properties in Chicago.

Providing the raw technology for next-generation networks

Next up was Subra Suresh, Director of the National Science Foundation. First off, I was struck by the astoundingly effective investments made by this organization, including elemental projects like the National Center for Supercomputing Applications and Digital Library Initiative, which led to the Web browser and Google, respectively. Suresh spoke of a similar building block-style NSF program called GENI: Global Environment for Network Innovations. This is the technical groundwork for US Ignite— a “single physical network can be virtualized into multiple ‘slices’ or logical networks, each isolated from one another and customized to specific applications or uses”. Basically: a network that can be programmed to act in specific, custom ways based on the needs of the application that is running on it. In order for a company to take advantage of gigabit-level connectivity, they have to understand and think of and use networks in a different way than we currently do. Chicago is a leader in data centers— including the new 840 South Canal Street— and there is opportunity for us to provide conceptual leadership on these next-generation networks.

And concrete cash to encourage unexpected uses

Suresh also announced four Early-concept Grants for Exploratory Research at four universities that will research concrete uses for GENI. Lastly, Suresh announced NSF support for the Mozilla Ignite Open Innovation Challenge, with $15,000 in prizes to “design and build apps for the faster, smarter internet of the future”.  This is a total of half million dollars over the next few months—  money to be had for Chicago developers and network scientists.

A real-world example helps bring it home

Then John Underkoffler, Chief Scientist at Oblong Industries, shared a relatively well-known real-world example of how these superfast networks are being used. Underkoffler invented the g-speak™ platform— the gestural interace control system shown in the film Minority Report. This product started off at the MIT Media Lab and is now located in Los Angeles. They have a telepresence product called Mezzanine that “melds technologies for collaborative whiteboarding, presentation design and delivery, and application sharing”.

Thinking about gigabit as a central component of United States competitive strategy

Julius GenachowskiChairman of the FCC, then took the podium and provided some good context on why gigabit connections are important. He gave as an example mobile apps. It’s not that long ago that we looked to Japan for leadership on mobile apps— they were doing the most interesting things with phones. Now the United States is the unquestioned leader, witha proliferation of applications on all sorts of platforms. He also referenced getting to scale on 4G faster than any other country— the US is clearly the world’s testbed. He spoke of three goals at the FCC: increase spectrum, increase broadband adoption (this is a main focus here at Smart Chicago), and increase speed (a focus of US Ignite). He gave a number of examples of how the FCC helps out, including rules regarding pole attachments that make it easier for companies to string broadband fiber and the Connect 2 Compete program for broadband access at the community level. Here’s the complete text of Genachowski’s remarks.

Existing BTOP investments and other work by NTIA have supported US Ignite partners

Larry Strickling of  the National Telecommunications and Information Administration focused on expanding middle mile capacity in underserved areas and at anchor institutions. He says that NTIA is interested in working where the market has not served people. He called out a number of US Ignite partners who are also NTIA grantees: REACH Michigan Middle Mile Collaborative (“proposes to build a 955-mile advanced fiber-optic network through underserved counties in Michigan’s Lower Peninsula to serve institutions, businesses and households”) , Urbana-Champaign Big Broadband (“plans to construct 187 miles of fiber-optic broadband network to provide high-speed connectivity to area community anchor institutions and support fiber-to-the home services in four low-income neighborhoods”), and UTOPIA (“The Utah Telecommunications Open Infrastructure Agency (UTOPIA), a collaboration between 16 Utah municipalities in the Great Salt Lake region of northern Utah, proposes to enhance its existing fiber network to bring improved broadband services to Perry, Layton, Centerville, West Valley, Murray, Midvale, Orem, and Payson, with the capacity to expand to the entire region.”) Again, the point here is that existing investments by the federal government are being drawn together into a strategic plan to drive superfast broadband. Here at Smart Chicago, we’ve helped administer many of the local BTOP projects, and we are working closely with partners to see how we can learn from, enhance, and continue their great work.

This is an age of conception— we are limited only by our imaginations

Next up was Tom Kalil, the Deputy Director for Policy at the White House Office of Science and Technology Policy. He pointed to the Department of Health and Human Services Beacon program that will help the Mayo Clinic partner with US Ignite to deliver remote medical services. He also referenced a Department of Defense program to develop new algorithms to detect Improvised Explosive Devices. The Institute for Museum and Library Services is creating new apps for library patrons. Again, these are concrete examples that are being done in other cities that we should think about here in Chicago. The more we can be a leader in conception, the more investments and energy we can aggregate here.

US Ignite is looking to foster 60 applications— let’s make sure we’re in this number

Sue Spradley, the Executive Director of US Ignite, next gave some remarks about their role as an organization, which is to “connect and amplify efforts across the country”. I have worked with Sue and others from US Ignite and USTOP over the last year as they’ve planned for this launch. To be frank, at times it can feel overly loose, but in attending this event, things are coming into focus. This is the nature of the gigabit beast— its concrete value is not well-defined at this time. That is an opportunity for us here in Chicago— to fill those gaps. The US Ignite goal is to foster 60 applications that make a difference— let’s build our share of that!

Basic research is critical

John Donovan of AT&T spoke about the importance of this initiative from the business perspective. Nice quote: “We put a man on the man before we put wheels on a suitcase”. He spoke of the work AT&T on their with GENI-based research. He spoke about the value of basic research, noting that AT&T Labs started in 1901 and they still have 12,000 researchers working today. The opportunity is enormous: demand for mobile data has grown 20,000 percent in the last 4 years. Lastly, he made the call for more spectrum to be made available for providers. This is a major component of the National Broadband Plan. “Every available option, with a minimum of red tape and delay”, was his call.

The infrastructure is still being created

Marc Ganzi, Chairman of the Personal Communications Industry Association (PCIA) offered a perspective on the nitty-gritty of the buildout for this network. “We’ve got to get the plumbing right— it’s not about bars on a phone, it’s about economic development and next generation applications”. He referenced the Jobs Act and the importance of the spectrum license auctions. “This is not a sexy job. Building networks today is difficult.” Small cell architecture. DAS networks and pole attachments, large towers, hidden towers. This is the critical stuff. “Getting access to government land has been close to impossible”, but now there is a central process and clearing house. To me, this highlighted the opportunity before us— the network is just now being developed.

Smart Chicago is deeply engaged with the national entities working in gigabit networks and how they can serve the businesses and communities. We look forward to working with local stakeholders as they help bring these benefits here.

New Computer Lab Planned for Harold Washington College

Earlier this week I visited Harold Washington College, 30 E. Lake, to check on progress for the new public computer center there that is being funded in part by the Broadband Technology Opportunities Public Computer Center grant that is being administered by Smart Chicago. There are already a number of computers available to the public at this location through this grant, and soon there will be a huge addition of public computers in the loop.

There are currently seven computers in the lobby of the building that are available on a first-come, first-served basis.

Harold Washington College Public Computer Centers

Harold Washington College Public Computer Centers

There are 14 computers on the second floor available to the public and there are stations near the elevators on floors 4, 7, and 10.

Harold Washington College Public Computer Centers

Harold Washington College Public Computer Centers

Harold Washington College staff are now making plans to make the large, 135-station computer lab available to the public as well. Currently only available to students, this lab will soon have open hours for the public. The room includes printing stations and lab aides who can help troubleshoot any issues.

Harold Washington College Public Computer Centers

Harold Washington College Public Computer Centers

Harold Washington College Public Computer Centers

Harold Washington College Public Computer Centers

Harold Washington College Public Computer Centers

Stay tuned for more information on these public resources!

New Public Computer Center Planned for Truman College

As part of our work with the City of Chicago in implementing their Broadband Technology Opportunities Program awards, we make site visits to the various program facilities to see how things are going. Yesterday we got a look at the great things that are planned for Truman College, 1145 West Wilson, in Chicago’s Uptown neighborhood.

Soon there will be a 40-station computer lab in a classroom on the first floor of this location. The lab is planned for the northwest corner of the building:

Preparations for Public Computer Center at Truman College

There are 40 HP Compaq 8200 Elite All-in-One Business PCs ready to go into the computer lab.

Preparations for Public Computer Center at Truman College

The lab is right off of the large lobby, where community activities such as voting and tax preparation are held.

Preparations for Public Computer Center at Truman College

There is currently no public access to computers at Truman College. That’s why we’re excited to help bring more than 40 new public computers to Uptown. Stay tuned for opening information this Spring or early summer.

Smart Communities Formative Evaluation Report

As part of their commitment to the Smart Communities program and the city’s Broadband Technologies Opportunity Program projects, the John D. and Catherine T. MacArthur Foundation funds research by Karen Mossberger, Ph.D, of the University of Illinois at Chicago Department of Public Administration in connection with Smart Chicago’s Sustainable Broadband Adoption grant.

Here’s Dr. Mossberger’s the full report and a snippet from the Executive Summary of Dr. Mossberger’s highly informative report on this innovative program.

The Smart Communities Program aims to build a culture of technology use and digital excellence in five low and moderate-income community areas of the city of Chicago: Pilsen, Humboldt Park, and Southwest Chicago (which is a collaboration between the Englewood, Auburn Gresham, and Chicago Lawn neighborhoods). The program is funded through a $7 million federal Sustainable Broadband Adoption (SBA)1 grant for the purpose of increasing broadband adoption in underserved communities through outreach and training.

This formative evaluation reviews the progress of implementation from the award of the federal grant at the end of March 2010 through June 30, 2011, which is the end of the second quarter of 2011 for purposes of federal reporting. The report is intended to provide information for continuing the process of implementation, for consideration of future projects, and for the later outcome evaluation.
The Smart Communities program consists of several component programs designed to reach multiple constituencies throughout the target neighborhoods:

  • FamilyNet Centers for EveryDay Digital training and drop-in assistance; — Technology Organizers within each of the community areas who do outreach and conduct Civic 2.0 training for community organizations;
  • Business Resource Networks that offer assessments and assistance for neighborhood businesses with less than 500 employees;
  • YouMedia programs for youth established in neighborhood libraries;
  • Digital Youth Network after-school programs, with locations in each of the community areas;
  • Digital Youth Summer Jobs available to participants from the Smart Communities areas;
  • Community Portals supported by portal managers (in each of the 5 communities)

Additionally, these programs are supported by an awareness campaign across the communities, and by an earned computer program that will benefit some of the training participants.

The program is an ambitious one, with multiple organizations and activities spread across five communities. All programs have now been implemented, and most of the programs were operating by the end of 2010. Some were late, however, particularly the awareness campaign, the YouMedia programs, and the Englewood FamilyNet Center, all of which began in late summer of 2011. The delays for these projects were due to contract issues in some cases, although in others there were changes in leadership in collaborating organizations.

Demand for training was higher than anticipated, and waiting lists formed at the FamilyNet Centers as they began to offer classes in late 2010. Centers have devised ways to pace outreach and manage waiting lists, but the training continues to be popular, with few dropouts. The classes are free, and taught in Spanish as well as English. FamilyNet Center participants often have some experience online – a little over half have used the Internet somewhere, and a little over one-third have Internet access at home. But, they report low levels of skill when they enter the programs, and more than one-quarter of the participants have a formal education at the eighth grade level or below. Only 15 percent of participants are currently employed. Other training programs – the Civic 2.0 programs for community organizations – attract residents who have slightly more experience online, as well as others who have no familiarity with technology. Across sites, both staff and consultants spoke about the powerful differences the programs make in the lives of residents, opening new doors and conveying a new sense of empowerment through their Internet skills. By any account, there are many successes evident in the program.

1 The Sustainable Broadband Adoption grants are part of the Broadband Technology Opportunities Program (BTOP), or broadband stimulus grants of the American Recovery and Reinvestment Act (ARRA).

Download the complete report here.

Grand Opening of the Dearborn Technology Center

March 7, 2012 marked the grand opening of the Dearborn Technology Center at 2910 S. Dearborn. This program is administered in part by Smart Chicago under the Broadband Technology Opportunities Program Public Computer Centers grant that we administer under a subaward from the City of Chicago.

Grand Opening of Dearborn Homes Technology Center

This launch was made possible by the great work of the Chicago Housing Authority and their partner, TEC Services. Here’s a snip from the press release from the CHA:

CHA CEO Charles Woodyard was on hand to commemorate the opening of the lab, equipped with 28 computers. John Tolva, the City of Chicago’s Chief Technology Officer, was also on hand to celebrate the occasion, along with officials from City of Chicago and The Chicago Community Trust.

“This Technology Center will help link Dearborn Homes and its residents to the broader Chicago area, with its resources and employment opportunities,” Woodyard said. “Also, this center will be staffed by current or former CHA residents, who have spent months in training to be training coordinators and technical support staff.”

The Dearborn Homes Technology Center is the first of seven technology centers that will open in separate CHA developments around the city over the next two years. The Altgeld Gardens Technology Center opened in 2010 and updated in 2011.

Here’s a video showcasing the lab and explaining the features of the lab, the unique build-out, and the employment program:

See more images from the opening here.

Grand Opening of Dearborn Homes Technology Center

Grand Opening of Dearborn Homes Technology Center

Grand Opening of Dearborn Homes Technology Center

Here’s a flyer about the programs available at Dearborn Homes:

Broadband Technology Opportunities Program

Many current Smart Chicago projects involve the administration of the grants received by the City of Chicago under the U.S. Department of CommerceNational Institute of Standards and Technology under the American Recovery and Reinvestment Act Broadband Technology Opportunities Program (BTOP) for Sustainable Broadband Adoption and the support of Public Computer Centers. As you can see in each of the project pages for our BTOP work, we are delivering on the promise of this important Federal money. Beyond BTOP, however, lies the central challenge for Smart Chicago– to create a funding and innovation framework for making sure every Chicagoan has sustainable access to the Internet and have access to meaningful applications that make their  lives better in concrete ways. Following is information about the two grants administered in partnership with the City under this program:

Award No. 17-43-B10507, for Sustainable Broadband Adoption The SmartChicago SBA project page on the NTIA Web site has a wealth of information, including the project application, the award agreement, and quarterly reports filed by the City. Here’s the project summary:

The SmartChicago Sustainable Broadband Adoption program intends to spur economic development in five disadvantaged neighborhoods in Chicago with a comprehensive broadband awareness and adoption program that will include providing computers and training opportunities to more than 11,000 residents and 500 small businesses and not-for-profits. The project intends to create public computer centers at six community centers for working families and expand workstation capacity at four Business Resource Centers, as well as provide 1,500 residents and small businesses who complete a multi-session training course with laptops and netbooks. SmartChicago plans to conduct a citywide multilingual broadband awareness campaign that will reach an estimated 200,000 residents, including ads on radio, TV, print, and city buses; outreach by local community organizations in each neighborhood; and the creation of neighborhood-based Web portals.

LISC/ Chicago is the key entity managing this important project, and they maintain the Smart Communities Web site with a wealth of information about their great work.

Award No. 17-42-B10553 for Public Computer Centers The SmartChicago PCC project page on the NTIA Web site has a wealth of information, including the project application, the award agreement, and quarterly reports filed by the City. Here’s the project summary:

According to a 2009 study commissioned by the City of Chicago, as many as 40 percent of city residents lack home broadband access, making libraries and other public computer centers essential resources for employment, training, and educational opportunities. Over 60 percent of Chicago libraries now report average wait times for a computer of three hours or longer. The SmartChicago Public Computer Centers project proposes a wide-scale upgrade and expansion of workstation capacity at more than 150 locations, including city libraries, community colleges, public housing sites, workforce centers, senior centers, after-school programs, and other community locations throughout Chicago. The project will provide hundreds of thousands of hours of training, including digital literacy instruction and assistance for job seekers. The project plans a specific focus on low-income residents, at-risk youth, senior citizens, people with disabilities, and the unemployed.

Smart Chicago has a number of sub-recipients performing the work under this award.